Category Archives: social media

Information Radiation: The Half-Life Of Online Hate Speech


There exists, for everyone, a sentence – a series of words – that has the power to destroy you. Another sentence exists, another series of words, that could heal you. If you’re lucky you will get the second, but you can be certain of getting the first.”  ― Philip K. Dick

For 28 years, I was a journalist.

I used words as tools; sometimes as a megaphone, sometimes as a balm, all too often as an axe.

I was cogent and clever and current and cutting and conceited.

And ultimately careless.

Life has since taught me that one can’t be too careful with words.

Of all the weapons of destruction that man could invent, the most terrible-and the most powerful-was the word. Daggers and spears left traces of blood; arrows could be seen at a distance. Poisons were detected in the end and avoided. But the word managed to destroy without leaving clues.”

 Paulo Coelho

The person who wrote about sticks and stones breaking bones but words not hurting really didn’t understand the heart.

Or human beings.

As much as we pretend – as much as the world tells us – that we are intellectual beings who happen to have emotions, I believe it’s the other way around.

We are emotional, spiritual beings that happen to have intellect.

This is not to deny or decry the astounding gift, the incredible capacity, of our brains.

It is merely recognition that, in most ways, our hearts rule – often overrule – our heads.

Indeed, there’s a Native American proverb; “Reason is the white man’s curse.”

This, again, is not meant as a dismissal of the power of intellect.

It is a salutary lesson that some things – important things – must be felt; some answers simply don’t come with reason.

I shall tell you what I believe. I believe God is a librarian. I believe that literature is holy. It is that best part of our souls that we break off and give each other, and God has a special dispensation for it, angels to guard its making and its preservation.”  ― Sarah Smith

Late in my journalistic career I was a foreign correspondent and Bureau Chief.

I saw and experienced things I wish I had not.

Decades later, I cannot un-see or un-feel those terrible events.

So the power of my words and the intensity of what I experienced are forever fused together.

And that’s my point today.

In the age of the internet, we have the power to do what I call “impulse boo” – the social media equivalent of the impulse buy.

We can reply sharply – and I mean in terms of time and tone – to virtually anything that crosses our screens on social media.

And we do.

And often we shouldn’t.

Or we should at least wait and choose our words more carefully.

For in the internet age, those words, those images – of ourselves and others – will be there for decades, if not forever.

In sheer pragmatic terms, they are the first port of call for modern bosses; the people who might – or might not – consider employing us.

Our online “footprint” is the first thing savvy employers check these days.

But more importantly, they are a portrait of ourselves, to ourselves, that we may not like.

They are a mirror to our often ugly, unfiltered inner thoughts.

And what we said so carelessly might devastate another.

Words never fade away but echo on for eternity. Let your echo ring sweet.”
― Richelle E. Goodrich

I write this at the end of a terrible week.

Thousands of people are dead or endangered following a massive earthquake in Nepal, two young men have been executed in Indonesia, race riots are tearing apart US communities and a thousand other atrocities darken the globe.

Two of my friends have lost loved ones.

In the midst of life we are always in death.

But it reminded me that what we say to – and about – each other never mattered more.

Of all the thousands of words I’ve read about this awful week none has touched me more than those of a friend and fellow performer, Ruby Alice;

Let’s all love that little bit harder today.”


What Your Mum – and Groucho – Didn’t Tell You About Advertising

Legendary comedian Groucho Marx once observed that television is called a medium because it’s neither rare, nor well done.

One of the many hats I wear at my multimedia production business – 4th Mesa Productions – is that of Advertising/Marketing Consultant. Another is Advertising Copywriter.

And in those capacities, very often I have to agree with Groucho.

How can we get tv – and advertisements in all mediums for that matter – so wrong?

Because we insist on doing things back-asswards, that’s how?

Here’s a typical scenario. A company decides they want to do some radio advertising. Or tv. Or print. They hold some meetings, thrash out ideas, formulate a plan of attack, then employ someone to work on a script and produce the commercials. Finally, they decide on where they want to place the ads, based on who they think will reach their customers best.

Which is precisely the wrong order!

Effective, targeted, cost-effective Advertising is all about The Three M’s.

In this order:

  1. Market. How can you possibly know how or where to pitch your message until you know who your Target Audience – your Market – is? Always start by clearly defining who you want to reach.

  2. Message. Now that you know who you wish to communicate with or convince, you can craft your message in a way that best suits them. And you can say it in ways they understand. This almost always means taking into account who or what is important to that Market. Always produce a message your Market wants to hear.

  3. Medium. With a clear Target Audience and a Message you know they’ll be receptive to, you can decide how best to reach them. Always select a Medium or Method – radio, tv, print, online, whatever – based on where your Market is most comfortable.

This is not some arcane formula.

This is not, as they say, Rocket Science.

It’s the way we seek to convince people in everyday Life!

When I wanted to propose to my amazing wife, Mary, I had a clear Target Audience.

I worked on my Message. (And believe me, I realised I had to convince not only her, but her family.)

And finally I chose the Method (Medium) I knew she would just love.

Put in those terms, it might sound manipulative, almost clinical.

It’s neither.

Believe me, Advertising 101 was the last thing going through my mind when I proposed.

Market. Message. Medium.

Who we want to engage with, what we want to tell them, then how we’ll do it.

It’s what we do – naturally – every single time we formulate a plan that’s important to us!

And almost 24 years later, I can’t imagine a good day without Mary.

Social Media? pfft. (And btw, it’s killing us.)

So called “social” media is killing us.




Talk about a killer app.

We’re FaceTextTweeting ourselves to death.


Social media is a serial killer – it’s lowering life expectancies by the millions.

We should start calling the various platforms “ANTI-social media.

It turns out that the new mediums we’ve increasingly chosen to communicate with aren’t always connecting us as we imagine.

Instead – as we sit by ourselves in front of our laptops, phones, tablets or whatever – they’re making us feel more isolated.

When we rely too much on social media, we’re lonelier, more disillusioned with our own lives, more envious of others’ and feel more and more alone.

And this kind of social alienation – according to a battery of scientific surveys – is twice as bad for us as being obese and almost as bad as smoking.

Yep, that’s right – OMG! – it’s seriously bad for our health.

Potentially deadly.

And – yes – I’m aware of the irony of posting this article online.

So, what in the world of Facebook statuses or 140 characters is going on?

Let’s get one thing straight; I’m not blaming the technology, nor am I opposed to it.

Tech is morally neutral and I freely admit I “live” on the internet.

But any new technology always arrives before its consequences, so we can rarely predict with any degree of accuracy what effects it will have.

Who could have foreseen the incredible implications of – say – the world wide web itself, for example?



The list is endless.

But in the case of social media, we can’t say we weren’t warned.

For decades, psychologists and social theorists have been warning about a coming Age Of Loneliness.

Well, now we’re in it; the evidence is overwhelming.

Study after study around the world confirm our growing sense of dislocation and alienation.

We’re feeling it in every aspect of our lives – at work, at home and even socially.

(Yes, it’s very, very possible to feel deep loneliness in a crowded room, all the while pretending to be the “life of the party.”)

Social position, financial success, talent, fame – nothing seems to insulate us.

Comedian Robin Williams – whose suicide shocked the world – admitted to a prevailing sense of sometimes unshakeable loneliness.

“I used to think the worst thing in life was to end up all alone,” he once said, “It’s not.”

The worst thing in life is to end up with people who make you feel all alone.”

Singer Janis Joplin said shortly before her death that she was working on a tune called, “I just made love to 25,000 people, but I’m going home alone.”

Popular idols Judy Garland, Marilyn Monroe, and Princess Diana, were famously lonely.

Experts are scrambling to explain why – but the usual suspects are our high pressure, time-poor lifestyle, the proliferation of “stay at home” entertainment sources, the disintegration of the family unit, our increasingly transient working lives and a prevailing tendency to ask “what’s in it for me?” before anything else.

Whatever is behind the isolation epidemic, it’s not good for us, big time.

We’re social creatures and we crave human companionship.

Real, face to face human contact.

But the cyber soup of social media in which we’re swimming feels more like cement.

Or quicksand – the more we struggle, the deeper we sink.

The technology is everywhere; we feel we must be part of it.

We have to keep up.

We have to contribute or at least take part.

What are others saying, doing, sharing?

What are we missing when we’re not online?

We mustn’t be left out.

What will others think of us?

Yet the reality is that social media offers so many choices – and demands so much time and such rapid responses – we are often overwhelmed, rather than empowered, and we get stuck.

We feel damned if we do and damned if we don’t.

We are left feeling plugged in…. but tuned out.

There are, of course, many wonderful things about the communication revolution.

We can, if we choose, stay in touch with family and friends, and make new ones, anywhere, anytime.

Distance is no longer a barrier.

All we need is a basic internet connection or mobile phone carrier.

It’s instant, cheaper than it’s ever been historically, and incredibly accessible.

So why then is the most common message we sms something like; “we must catch up?”


Non committal.


We don’t make an actual appointment, a definite date, time and place but rather a vague suggestion, however heartfelt at the time.

It’s what psychologists call “distance regulation.”

We’re actually using the very technology that connects us to distance ourselves emotionally; to keep ourselves safe, to control the level of intimacy – in effect, to reinforce our isolation.

Social media has the power to do this.

Britain’s Mental Health Foundation warns; “social media users can feel forced to present idealised versions of themselves to the world and spend their time comparing their lives to other people’s at the expense of physical social interaction.

While Facebook can mean getting in touch with a loved one in a distant country, hungering for online responses is far from healthy.

While the young generation is often thought of as being the most connected, few realise quite how alienating social media and modern life can be. “

And that dislocation – say an overwhelming number of medical studies – is a ticking time bomb.

According to the prestigious New Scientist; The range of harmful neural and behavioural effects of perceived isolation include increased anxiety, hostility and social withdrawal, fragmented sleep and daytime fatigue, increased vascular resistance and altered gene expression and immunity, decreased impulse control, increased negativity and depressive symptoms, and increased age-related cognitive decline and risk of dementia.”

Collating 70 different studies involving more than three million people, a recent US University meta-study concluded:

  • loneliness increases a person’s risk of death by 26 percent

  • social isolation by 29 percent

  • and living alone by 32 percent

Specialist women’s counsellor Marian Spencer says; the younger generation are growing up in a world where interaction with others is predominantly through a screen.

“Although communication is taking place, there is no physical interaction,” she says.

It is very difficult to effectively send or receive messages correctly without facial expression or body language to help decipher the true meaning of the message.”

But it’s not all gloom and doom.

Perhaps the best news about all of this is that we are – to a large degree – in control of our engagement on social media.

And that means we can balance the negative and positive effects.

Even the most extreme prophets of digital doom aren’t recommending a permanent digital detox.

Rather, they say, awareness is the key; genuine awareness of when we’re really engaging…. and when we’re using the tech to avoid it.

When we’re neglecting other aspects of our non-digital life.

When we’re feeling addicted, compelled, rather than making a choice about social media.

And when it makes us feel worse, rather than better.

Hiding in plain sight on social media is easy.

Claiming back our real lives can be a lot more rewarding.

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